Terms & Conditions

Welcome to Casa Diosa. By accessing or purchasing from our website, you agree to these Terms & Conditions. These terms are designed to ensure a safe, transparent, and enjoyable shopping experience for every customer. Please read them carefully before placing an order.
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Handmade Products
Every Casa Diosa candle is handcrafted in small batches. Because each item is handmade, slight variations in color, frosting, texture, or appearance are natural and do not affect the quality or performance of the product.
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Orders
Orders are processed after payment has been successfully received. Prices are listed in U.S. dollars and are subject to change without notice.
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Shipping
Orders are typically processed within 2–5 business days unless otherwise stated. Once an order has been shipped, Casa Diosa is not responsible for delays caused by USPS or other shipping carriers.
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Returns
Due to the handmade nature of our products, we do not accept returns or exchanges. If your order arrives damaged or defective, please contact us within 48 hours of delivery at casadiosa.co@gmail.com with your order number and photos of the damaged item. We will gladly work with you to find an appropriate solution.
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Candle Safety
Customers agree to follow the candle care instructions provided with every purchase. Casa Diosa is not responsible for damage or injury resulting from misuse, improper burning practices, or failure to follow safety guidelines.
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Intellectual Property
All content on this website, including photographs, product names, logos, branding, artwork, and written content, is the property of Casa Diosa and may not be copied, reproduced, or used without written permission.
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Governing Law
These Terms & Conditions are governed by the laws of the State of Texas.
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Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
Casa Diosa
Email: casadiosa.co@gmail.com