Refund Policy

The information provided in this Refund Policy is intended to explain Casa Diosa’s return, replacement, and refund practices. By placing an order through our website, you acknowledge that you have read and agree to the terms outlined in this policy. Casa Diosa reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

Refund Policy 

Last Updated: July 18, 2026
At Casa Diosa, every candle is carefully handcrafted in small batches with great attention to detail. Because our products are handmade and intended for personal use, we are unable to accept returns or exchanges for change of mind.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at casadiosa.co@gmail.com.
Please include:
   ●    Your order number
   ●    A description of the issue
   ●    Clear photos of the damaged item and its packaging
If your claim is approved, we will gladly send a replacement or issue a refund at our discretion.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
   ●    Burned or used candles
   ●    Products damaged due to misuse
   ●    Sale or clearance items
   ●    Gift cards (if offered)
Shipping
Shipping costs are non-refundable unless the error was made by Casa Diosa.
Casa Diosa is not responsible for delays caused by shipping carriers, weather, or circumstances beyond our control after your package has been shipped.
Contact Us
If you have any questions regarding your order, we’re always happy to help.
Email: casadiosa.co@gmail.com